Help

Short answers to the questions we get most. If yours is not here, the support contact is in your account settings and in the footer of every page.

How do I add money to my balance?

Open Top up from the menu, choose an amount and a coin, and confirm. You get a payment address and an amount to send. Send exactly that amount from your wallet; the page updates itself while it waits for the payment, and the balance is credited when the network confirms it.

The minimum top-up is 5 USDT (20 USDT for BTC and LTC). An invoice stays valid for one hour; if you did not pay in time, simply create a new one.

Which coins can I pay with?

USDT on the TRC20 network, Bitcoin and Litecoin. USDT-TRC20 is the fastest and the cheapest in fees, and it is the one we recommend.

How long does a top-up take?

USDT-TRC20 payments are usually credited within a few minutes. Bitcoin and Litecoin depend on the network and can take from a few minutes to an hour. If a payment has been confirmed on the blockchain for more than an hour and your balance has not changed, contact support with the deposit number shown on the invoice page.

Payments that arrive short by more than 1%, or after the invoice expired, are put into a manual review queue and credited by hand — this can take longer.

What exactly do I receive?

An account listing tells you what is included: the login, the password, the recovery email with its password, and the two-factor secret when the account has one. After checkout the accounts are attached to your order. Open the order on your Orders page and press Reveal to see the credentials. Nothing is sent by email.

The account has two-factor authentication. How do I log in?

Use the 2FA code tool linked in the footer. Paste the two-factor secret from your order and the tool shows the current six-digit code. The secret never leaves your browser. You can also add the secret to any authenticator app.

The credentials do not work

First check that you copied the whole login and password, without spaces, and that you used the current 2FA code. If the account still cannot be logged into, report it through the support contact within 24 hours of revealing it, with the order number. If the credentials were invalid when delivered, we replace the account or refund its price to your balance. Accounts that stopped working after you changed them or used them are not covered.

Can I withdraw my balance?

No. The balance is store credit: it can only be spent here. Refunds are also returned to the balance, never sent back to a wallet.

Can I cancel an order?

Until you reveal the credentials, contact support and we will look at it. Once the credentials of an account have been revealed, that account is delivered and cannot be cancelled or refunded, except when it is invalid as described above.

How do I change the language or the theme?

The language switch and the light/dark toggle are in the top bar on every page. The language you choose in your account settings is also the language of the emails we send you.

How do I secure my account?

Use a password you do not use anywhere else and turn on two-factor authentication in your account settings. When you log in from a browser we have not seen before, we ask for a code from your email or your authenticator.